Devoluciones

If you are a private customer you have a restricted right to return your order. If you return products, they must be unused and like new, in the original packages, and all labels attached. You have the right to return goods within 14 days after receiving them. We will refund the price of the products within 14 days after the return has arrived to us.

The right of return does not apply to separately ordered (*1) and custom-made products 

If you return the goods to our store we'll pay back by cash or directly to your bank account.

If you return the goods using a parcel service, please fill in the Return Form you received with the goods.

Returns within Finland are free (follow instructions in the Return Form). Si realiza una devolución en la oficina de correos, todo lo que necesita es nuestro ID de contrato 657986.

You have to pay the return costs from other countries, unless we have made an error. Just send us a copy of the shipping costs receipt when returning faulty or damaged products.

Product failures

If you notice a failure of the product, please fill in the form You got with it. Just choose if you want a new similar product or money back. There will not be any additional cost for You if the product is broken.

You can also bring the broken product to our shop but please contact us first that we have enough time to get the new product for You.

Product Compatibility Responsibility

Before placing an order, it is the customer's responsibility to ensure that the product is suitable for its intended use. We strongly recommend reviewing the product specifications and compatibility details directly from the manufacturer's official website or other reliable sources. Please note that we do not guarantee the accuracy or completeness of the product information provided. Product descriptions and technical details may change without notice, and we cannot be held liable for any discrepancies.

*1  A separately ordered product refers to an item that is requested specifically by the customer and sourced from the supplier’s warehouse, typically with a delivery time of 7–15 business days.

These products are ordered according to the customer’s specifications from various suppliers around the world, and are not part of our regular stock. Therefore, they are non-returnable, unless the product is defective or incorrect.