Frequently Asked Questions
What is the difference between store and warehouse stock levels?
- If the product is available in the store’s stock, it can usually be shipped or picked up on the same day the order is placed.
- If the product is only in the supplier’s warehouse, it will arrive at the store within 1–2 weeks of the order.
- If the stock level shows exactly 0 units, please contact us so we can look into the matter.
Is the price shown in the online store final?
- Yes! On top of the online store price, you only pay for the delivery method you choose. Pickup from the store is free of charge.
Delivery time?
- Within Finland, we aim to deliver packages within 5–15 business days. If the product is available in our store, it can usually be shipped the same day.
- International delivery takes longer and depends on the destination country. A realistic estimate is shown in the shopping cart.
Which payment methods do you accept?
- We accept card payments, online banking, invoice, and MobilePay – in other words, all the most common payment methods.
- You can pay the full amount at once or in installments.
Order tracking
- You can track the progress of your package by clicking the link and logging in.
- Check your orders
Delivery status?
- “Awaiting arrival” means the product is on its way according to the estimated delivery time. The estimated delivery time is usually 5–15 days.
- “Coming” means the product has already left the supplier and is awaiting arrival at our warehouse.
What should I do if I forgot my account password?
- You can reset your password on the login page by selecting “Forgot your password or logging in for the first time?”
- You can also access the login page by clicking the person icon at the top of the page or via the link below.
Do you have a customer service phone number?
- Our customer service currently operates via email and at our pickup point.
- We previously offered phone support, but the demand grew so high that it became unsustainable without a dedicated team.
- We want to ensure every customer gets a thoughtful and timely response – that’s why we focus on channels where this is realistically possible.
- Thank you for understanding – we’re here to help, even if not by phone.
Tax Free with VAT number?
- Yes its possible outside Finland with valid VAT number.
- Go language menu and select destination country.
- Click "use tax free prices"
- VAT number is asked at the checkout