This guide explains how EU business customers can place an order in our online store. If your company is located outside Finland and has a valid VAT number, you can use tax free prices. First select the destination country from the language menu. After that, the "use tax free prices" button will appear on product pages and at checkout. At checkout, a mandatory "VAT number" field will appear. The order is accepted only if the VAT number is verified in the VIES system.
1. Add products to the cart
- Select the products you want and add them to the shopping cart.
2. Select the destination country
- Open the language menu.
- Select the destination country for delivery.
3. Enable tax free pricing if applicable
If your company is located outside Finland and has a valid VAT number, you can use tax free prices.
- After selecting the destination country, the "use tax free prices" button will appear on product pages and at checkout.
- Click "use tax free prices" and continue with your order.
4. Go to checkout
- Open the shopping cart from the top of the page.
- Click "Checkout".
5. Fill in the delivery and billing details
Fill in all required fields marked with an asterisk.
- Company / organization
- First name
- Last name
- Street address
- Postal code
- City
- Country
- Phone number
- Email address
If you selected tax free prices, you must also enter a valid VAT number at checkout.
6. VAT number verification
The VAT number field is mandatory for tax free orders. The number is checked through the VIES system.
- If the VAT number is valid, the order can be completed using tax free prices.
- If the VAT number cannot be verified in the VIES system, the order is not accepted as a tax free order.
7. Choose a suitable delivery method
Select the delivery method that best suits your order. The available delivery options are shown at checkout and may vary depending on the destination country.
8. Choose payment method
The available payment methods are:
- Prepayment invoice / wire transfer
- Credit card
- Paytrail payment gateway
These payment methods do not change the VAT verification requirement for tax free orders. If tax free prices are selected, the VAT number must still be entered and successfully verified in the VIES system.
9. Accept the terms and conditions
Tick the box confirming that you have accepted the delivery terms and reviewed the privacy policy.
10. Submit the order
Once all required information has been filled in, the VAT number has been verified when applicable, and the terms have been accepted, click "Submit order".
Available payment methods:
- Prepayment invoice / wire transfer –
- Credit card
- Paytrail payment gateway
No separate registration required
You do not need to register in advance. When placing an order, the system automatically creates a customer account for the email address you use.
You can later sign in with the same email address and create a password on this page:
Change password
