Returneringer

Private individuals have the right to return products within 14 days from their arrival.
The return must be notified to the seller in advance, and the return must be made in accordance with the given instructions.

Returned products must be faultless, unused and in their original packaging. The product packaging must also remain saleable if the product can be examined without breaking the packaging.

For products returned or sent back independently without prior notice, the customer is responsible for all costs caused by the return. The seller processes returns according to its own return process.

We will refund the paid product price within 14 days from the time the returned product has arrived to us or you have shown that you have sent it back. By default, the refund will be made using the payment method used for the order.
We refund delivery costs according to the standard delivery method. If you selected a delivery method more expensive than the standard delivery method, the additional cost will not be refunded.

Right of Withdrawal and Return Costs for Supplier Products

Supplier products are subject to the statutory 14-day right of withdrawal. The withdrawal period begins when you, or a recipient authorized by you, have received the product.

Supplier products are sourced separately from a foreign supplier based on your order. For this reason, the order starts an international supply chain that may include freight, export forwarding, import procedures and handling stages before the product arrives to us or to you.

When the order status changes to “Incoming”, the product has left the supplier.

If you exercise your right of withdrawal, you are responsible for the costs arising from arranging the return in accordance with the following cost structure.

The return cost for supplier products is determined as follows when the product requires a separate return arrangement and cannot be returned as a standard postal parcel:
• Base freight: €100
• Weight surcharge: €12/kg
• Export forwarding / export clearance for the return: €30
• Handling fee: €15

Example: the return cost for a product weighing 2 kg is approximately €169.

The return cost covers the cost arising from arranging the return. Any return must always be carried out in accordance with the instructions provided by the seller.

If a shipment is left uncollected without a notice of withdrawal, we will charge the actual transport costs in both directions as well as handling costs.

No return costs will be charged if the product has a manufacturing defect or another defect for which the seller is responsible. In such cases, the return and complaint instructions for defective products shall apply.

Withdrawal can be made through the online store withdrawal function or by another clear notice of withdrawal.

Defective Product

If the product has a manufacturing defect or is otherwise defective, fill out the return form. In the form, choose whether you want a new product to replace the defective one or a refund.
A defective product will under no circumstances cause any costs to you.

You may also bring the defective product to our store, but please contact us first so that we have time, if necessary, to order a replacement product in advance.

Ensuring Product Suitability

Before placing an order, it is the customer’s responsibility to ensure that the product is suitable for its intended purpose. We recommend carefully checking the product’s technical specifications and compatibility from the manufacturer’s official website or other reliable sources.

Please note that we are not responsible for the accuracy of any possible errors or omissions in the product information. Product descriptions and technical specifications may change without separate notice, and their accuracy cannot be guaranteed.

For return-related matters, you may contact our customer service.